PHOTO BOOTH FAQ
WHAT KIND OF PHOTO BOOTH ARE YOU?
We are, what is referred to as, an open-air photo booth. This allows us a lot of versatility in taking pictures of you and your guests. Want to fit 20+ people in the photo booth? We can do that. Want to get a particular angle in the photo booth? You’re all good. The unique thing about us is we are actually a photographer and a backdrop. This is different than most open-air style photo booths that are a machine and a backdrop. This allows us to kneel down to a kids level or step up on a chair to make sure we can see everyone's face in a big crowd.
OTHER PHOTO BOOTHS I’VE SEEN ONLY HAVE ONE PERSON AND A STAND. WHY ARE THERE TWO PEOPLE?
We have two people, because we do not have an all in one stand. We believe in the utmost quality of photos. Which is why we have a professional photographer behind the camera. The second professional is there to make sure everyone gets their prints, handle any spills/emergencies, and swap with the photographer when necessary. Whether we are doing a 3 hour job or an 8 hour job, the photo booth is never without someone there. Having two people also allows for a faster flow through the photo booth so as many people at your party get to enjoy it.
HOW DOES THE FROZEN SENTIMENTS PHOTO BOOTH WORK?
It’s easy! Okay, so follow me here. The two attendants will be waiting to greet you and welcome you in. You will get anywhere from 2-4 photos per set (determined in the design phase before the job). Between the photos, guests have time to change props from our crazy selection, however if there is a line please be conscious of others waiting to take their turns. After all photos are taken the print out will be displayed on screen and ready to print. Next everyone in the photo will get a print. That means if there are 16 people in your picture, we will print 16 copies of that print.
WHAT IS THE SIZE OF THE PHOTO BOOTH?
We require a 10'x10'x10' space. Our stretch backdrop is 8'x8' and we also have a table full of props that we bring, so we need appropriate room to set up. A bit of breathing room beyond that is nice for room to manage lines and create a smoother experience.
DO I HAVE TO PAY A DEPOSIT?
Sorry, but yes! We do ask for a 50% deposit to finalize a booking for all events.
IS SET-UP AND TAKE-DOWN INCLUDED?
Of course! We show up an hour before the job starts for set up. Our set up usually takes a mere 30 minutes or less, but we like the extra time to account for any unexpected events. Events are difficult to plan sometimes, we understand and are ready to be as flexible as you need us to be. You will also NEVER see us break down early! At half an hour left we will find the MC or DJ to do a last call for us to try to get those last minute pictures in before your event ends!
I’M A BRIDE/GROOM AND DON’T HAVE SPACE TO CARRY MY PRINTS. WHAT TO DO?
Don’t worry, we handle that for you. We will keep a pile of the photos you took with friends and family on our table until we have to leave. Before we leave, we will make sure that they get to you.
WE LOVE THE PHOTO BOOTH. CAN YOU STAY LONGER?
Sure we can! Sadly we can’t do it for free. It will be an additional $150 per hour after what was included in the booking. Unless there are venue timing conflicts or booking conflicts with going later, which if that is the case, we will kindly let you know.
ARE THERE FREE DOWNLOADS?
Of course there are free downloads! Not only do we send out an email with a link to the online gallery to our point of contact, we have our website url on our printouts so guests can go online and download their pictures as well. On some template designs, having our website on it is impossible. If that is the case, we will hand out business cards to guests so they have the website link to get their photos.
I DON’T KNOW HOW TO FIND THE DOWNLOADS?
Stay calm! Up on our top menu on the right hand side, there is a button that says “Downloads.” Click that one. A new tab should open up, and if we did your job recently, there should be a group of photos with your event name up top. Did we do your job a while ago? There is a search bar on the top right to search by the name of the event. When clicking into the group, it will ask for an email. This is purely for logging services to make sure we don’t have any suspicious emails attempting to download. We will not email you from this at all. Once there, you should be able to browse and download all the high quality photos from the event. You can also order custom prints if you desire.
MY EVENT PHOTOS ARE NOT IN THE DOWNLOAD SECTION?!
They’re not?! Well that’s odd. If you are trying to download them the day after the event at 7 am, I would say wait a bit please. As much as we like to pretend we don’t sleep, we do. Now, if it’s been several days and you still don’t see your photos up there, please contact us. Even if you were just a guest at the event, we are happy to help and if the photos did not properly upload for our clients to see, we need to know that.
MY EVENT WAS YEARS AGO HOW CAN I GET THOSE PHOTOS NOW?
Good thing you chose Frozen Sentiments we offer complimentary archiving with all of our events. We understand that shit happens in life and maybe your computer crashed and you lost your pictures. Well no need to worry just send us a message that you need your pictures and we will get them from the archive!